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1. Can I shop online and collect from the store? Yes, you can select the ‘Collect from IKEA store’ option at checkout to use the Click & Collect service.
2. Are the prices the same online as in the store? Prices are consistent across the UAE, both in-store and online. Occasionally, local promotions may result in price differences.
3. How can I change or cancel my online order? You can manage, track, and cancel your order online using your order number and email address. However, once the order is in progress, changes might not be possible.
4. Where does IKEA deliver? Delivery is available to mainland UK, the Isle of Wight, Northern Ireland, and within the UAE. For international shipping, arrangements can be made with a shipping agent.
5. What is the return policy for online purchases? You can return products within 365 days of purchase if you’re not satisfied. Conditions apply, and refunds are made to the original payment method.
6. How do I report an issue with a product? If there’s an issue, you can take the part and receipt to an IKEA store for an exchange or return the entire item. For online assistance, you can contact customer service.
7. Is there a guarantee on mattresses? IKEA offers a ‘Love it or Exchange It’ policy for mattresses, allowing you to try the mattress for a minimum of 30 days.
8. How can I find the status of my complaint or refund? You can contact customer support with the reference number provided via email or when you contacted them.
9. Can I return online purchases at the store? Yes, items bought online can be returned at any IKEA store, provided the delivery or pickup location is in the same city as the store.
10. What if my assembly service has issues? For any assembly-related problems, you can reach out to customer service for a resolution.
11. How can I get extra or replacement fittings? You can order spare parts using the 6-digit code found in the assembly guide or visit an IKEA store for assistance.
12. Where can I find assembly instructions? Digital copies of assembly instructions are available online under the ‘Assembly & documents’ tab on the product page.
13. What should I do if I receive a damaged item? Report the issue within 72 hours of delivery for a refund or replacement. If the delivery is over 72 hours, contact customer service.
14. How can I contact IKEA for queries? You can reach out to IKEA customer service via phone or chat for any assistance.
15. Are there any job opportunities at IKEA? IKEA offers various career opportunities. You can search for job listings on their career page.
16. What is the recruitment process at IKEA? The recruitment process includes an application, interview, possible tests, and a final interview with the potential manager.
17. How can I apply for a job at IKEA? You can apply for IKEA jobs through their online career portal.
18. What kind of products does IKEA offer? IKEA offers a wide range of furniture and home accessories suitable for every area of your home.
19. Can I get help planning my kitchen with IKEA? Yes, IKEA provides kitchen planning services using computer simulations to help you choose the right kitchen design.
20. What services does IKEA offer for business customers? IKEA offers a range of services for business customers, including interior design and planning tools.
