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1. How can I view my e-statement password? Your e-statement password is a combination of the last four digits of your account number and your date of birth in the format DDMM.
2. What should I do to update my mobile number or email address? You can update your contact details through the ‘Edit Profile’ section in the mobile app or online banking.
3. How do I update my Emirates ID in the bank records? To update your Emirates ID, navigate to the ‘Edit Profile’ option and select the ‘Documents’ tab to upload your new document.
4. Can I update my Passport/Visa details online? Yes, you can update your Passport or Visa information by selecting ‘My Documents’ in the profile section and uploading the new documents.
5. Where can I find my International Bank Account Number (IBAN)? Your IBAN can be found under your account details on the home page of your online banking portal.
6. What is a Dormant account? An account becomes Dormant when there have been no transactions or contact with the bank for three years.
7. How can I check my account balance without SMS? While SMS balance inquiry might not be available, you can use online banking, mobile banking, or ATMs to check your balance.
8. What information is needed for a balance check at an ATM? You will need your debit or credit card and your PIN to check your balance at an ATM.
9. How can I check my balance online? Visit the balance inquiry portal and enter the required details to view your balance.
10. What are the steps to check my balance online? Go to the official balance check page, enter the last two digits of your card number, fill in the card ID, and click on the ‘Go’ button.
11. How can I inquire about my salary account balance online? You can log in to your online banking or mobile app to view your salary account balance.
12. Is there an online ATM balance inquiry option? Yes, you can check your balance online similar to an ATM inquiry by using the online banking services.
13. Can I check my balance through a code? Currently, there is no specific code for balance inquiry, but you can use the online services provided.
14. What is the process for a balance check via SMS? Currently, balance check via SMS is not provided, but you can use other digital methods.
15. How can I perform a salary check for UAE balance inquiry? For salary checks, you can access your account through the online banking portal or mobile app to view your current balance.
16. Is there a customer service number for balance inquiries? For customer support, you can contact the bank’s helpline, which is available on their official website.
17. Can I check my balance using a mobile app? Yes, you can use the bank’s mobile app to check your balance anytime.
18. What should I do if I forget my online banking password? If you forget your password, you can reset it using the ‘Forgot Password’ option on the login page.
19. How can I get assistance with online banking? For assistance, you can reach out to customer support through the contact options provided in the app or website.
20. Are there any fees for checking my balance online? Typically, there are no fees for checking your balance online, but it’s best to confirm with the bank’s fee schedule.
