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1. What are guests saying about their stay? Guests have generally had a positive experience, highlighting the family-friendly amenities, such as kid-friendly pools and a lazy river. However, some have mentioned issues with overcrowding at times.
2. Where is the resort located? It’s situated on the Dubai Islands, offering a prime waterfront setting and a variety of room options for different types of travelers.
3. How can I book a stay? You can book directly through the resort’s website or other popular hotel booking platforms. It’s advisable to check multiple sources to find the best deal for your travel dates.
4. What is the contact number for inquiries? For any inquiries, you can reach out to the resort at 04 522 9999.
5. When did the resort open? The resort opened its doors to guests on 14th October 2021, bringing a new concept of family-friendly adventure to Dubai.
6. How do I get from the resort to Dubai Mall? There are several transportation options available, including bus, subway, taxi, or car. The journey can take anywhere from 20 minutes to over an hour depending on the mode of transport chosen.
7. What are the prices for a stay? Prices vary depending on the time of year, room type, and booking platform. It’s best to check the resort’s website or contact them directly for the most accurate and up-to-date pricing.
8. What amenities are available for children? The resort boasts a water park, multiple kids’ clubs, a candy-themed children’s spa, and an outdoor playground, ensuring plenty of fun activities for younger guests.
9. Are there any dining options on-site? Yes, there are several dining venues within the resort, offering a range of cuisines to cater to diverse tastes and preferences.
10. Is there a spa facility for adults? Yes, SPA Cenvaree offers a variety of wellness treatments formulated for adults, providing a tranquil escape for relaxation.
11. Can I find family rooms at the resort? Absolutely, the resort offers family rooms and suites that are spacious and can accommodate different family sizes, with options for bunk beds.
12. Is the resort suitable for solo travelers or couples? Yes, with a variety of room types and amenities, the resort caters to solo travelers and couples as well.
13. What is the best way to get to the resort from the airport? The resort is approximately 30 minutes from Dubai International Airport, and you can get there by taxi, car rental, or airport shuttle service.
14. Are there any special packages or deals available? The resort occasionally offers special packages and deals, especially if you book directly or become a member of their loyalty program.
15. What languages are spoken by the staff at the resort? The staff at the resort are multilingual, speaking English, French, Russian, Arabic, among other languages, to assist guests from around the world.
16. Is there a fitness center available at the resort? Yes, there is a fully-equipped fitness center available for guests who wish to stay active during their stay.
17. What is the check-in and check-out time? Typically, check-in starts at 3 PM and check-out is until 12 PM, but it’s best to confirm with the resort as these times can vary.
18. Are there any water sports activities available? Yes, the resort’s beachfront location allows for various water sports activities.
19. What is the policy for late check-out? Late check-out is subject to availability and may incur additional charges. It’s advisable to discuss this with the resort in advance.
20. Are pets allowed at the resort? For information regarding the resort’s pet policy, it’s recommended to contact them directly as policies may change.
